Refund policy

Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

To begin the return process, please contact us at shopabejabella@gmail.com. Once your return is approved, we’ll provide a return shipping label along with instructions on how and where to send your package.

Important: Items sent back without first requesting a return will not be accepted.

You can always reach out to us at shopabejabella@gmail.com with any return questions.

Return address:
1631 Ludwell Drive, Ambler, PA 19002

Damages & Issues

Please inspect your order upon receipt and contact us immediately at shopabejabella@gmail.com if:

  • The item is defective or damaged

  • You receive the wrong item

We’ll evaluate the issue and do our best to make it right.

Exceptions / Non-returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g. food, flowers, or plants)

  • Custom or personalized products (e.g. special orders, made-to-order, embroidered/monogrammed items)

  • Personal care goods (e.g. beauty products, soaps, lotions)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Final sale or discounted items

  • Items marked “non-returnable”

If you're unsure whether your item qualifies, please contact us before making your return request.

Exchanges

The quickest way to get the item you want is to return the item you have. Once your return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing a justification.

To qualify, the item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags and in its original packaging

  • Accompanied by proof of purchase

Again, please note that customized or personalized products (e.g. special orders, made-to-order, monogrammed items) are exempt from this 14-day cooling-off period (exempt from the right of withdrawal).

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Please note, your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at shopabejabella@gmail.com.